My CV
Professional Experience
COVIDCheck Colorado- Customer Experience Training Content Coordinator
April 2021 - July 2021 (contract end)
Created a multitude of training documents and internal resources for the Vaccine and Testing teams. Composed email templates for agents to streamline responses. Worked closely under the Customer Experience Manager to fulfill requests and update agents on new processes in Zoho Desk and Primary.Health.
COVIDCheck Colorado- Customer Experience Specialist
December 2020 - April 2021
Promptly answered patient inquiries including emails, voicemails, and answering active phone lines. Helped train and onboard new costumer experience specialist hirers. Created site maps to help direct patients on site and put together a training document for future hirers.
Beech Restaurants - Social Media Manager
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October 2018 - May 2020
Cultivated and curated content and copy for media posts. Analyzed engagement data and adjusted my tactics to continually optimize user retention.
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Charleston Wine + Food - Strategic Communication Agency Fellow
August 2019 - April 2020
Conducted formative research for local international food festival. Collaborated on SWOT analysis, strategic planning, and evaluation tactics as an agency.
Office of Sustainability - Social Media Intern
August 2018 - December 2018
Wrote copy and managed media platforms (Instagram, Twitter, Facebook). Curated content and published environmental research articles on The Synergies Blog.
Starbucks Corporation - Global Social Impact Fellow
June 2018 - August 2018
Updated Starbucks.com FoodShare and environment webpages. Gathered statistics and updated on a weekly basis the first year of the FoodShare program dealing with landfill diversions, partner community service hours, and total meal donations. Examined and compared sustainability reports, compiled findings into a concise report.